The City of Portland made the decision to enhance the employee and participant experience by adopting online capabilities and functionality to increase employee participation and engagement in the Plan, improve the employee experience from enrollment to retirement, increase efficiency and data security/integrity and reduce administrative challenges and burdens for the City. The City enabled online enrollment, online contribution rate change service and online beneficiary maintenance through a participant's account via the dedicated Plan website. This shift in process required a comprehensive multi-touch communication campaign to inform and educate participants on the new services and processes, focusing on how these changes will help make managing Plan accounts simpler.
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- July 25, 2024 Create Date
- September 25, 2024 Last Updated
