This isn’t a story about technology. It’s a story of how a group of people rallied together when technology was all that was left of what used to be. Through technology, MSRP engaged members on a more personal level resulting in higher average annual contributions: enrollment $4,264 (45% increase over previous year) and increases $1,742 (40% increase over previous year). With our online events and virtual consultations, our members were socially distant – but not alone. Six key components included Benefit Coordinator Academies, Website Covid Hub, Online Appointment Scheduling, Webinar Series, Virtual Savings Symposium event, and our 3D Virtual Benefit Fair event. We had great engagement and success with each of these components. Retirement Specialists engaged with 30% less employees than before the pandemic but spent an average of 20 minutes more per person. The resulting interactions were more in-depth and meaningful, prompting members to save even more per person than they have in the past.
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- July 28, 2021 Create Date
- August 31, 2023 Last Updated
